If you received an item that is damaged we will happily replace the item at no additional cost to you. Please contact us within 12 hours of receiving yours.

We do not accept returns or refunds if customer changes their mind after receiving their order(s).

Our store only accepts Returns if the item falls under the following criteria: Items are faulty – damaged/broken or soiled upon arrival. Please reach out to our customer service team at support@triggerempire.com and we will guide you through the process.

After we receive the returned item, it takes between 1 and 2 days to complete the return process. A refund, customer credit, or another item (for exchanges) will be issued within 1 to 3 business days. All refunds will be issued in the original form of payment. Please allow one monthly billing cycle for the credit to appear on your credit card statement.

The item MUST be received by Trigger Empire WITHIN THIRTY (30) DAYS from the date of receipt of the order from Trigger Empire. Any items received after (thirty) 30 days from the shipment date will not be accepted for refund. Each item must be returned in the same condition as it was sent, unworn and undamaged. Items that have been worn and damaged due to client negligence cannot be returned.

Our team will inspect and verify the condition of the item once we receive the return.

If you have any questions about our exchange or return policies, please contact us at support@triggerempire.com

Note: Trigger Empire will not be held liable for any lost or misrouted parcels. Please ensure that all the information you have provided is correct before submitting your order to prevent losses in the mail or other mishaps from happening.